Privacy Policy

q5det ("the Platform", "we", "us" or "our") is committed to protecting the privacy and personal data of all users who access or use the q5det website at https://q5det.cam and all associated services, features and content. This Privacy Policy ("Policy") describes in plain and precise terms how we collect, use, store, share and protect personal information in connection with the operation of the Platform.

This Policy applies to all visitors, registered users and any other individuals who interact with the Platform, regardless of their location. It should be read alongside our Terms & Conditions and Responsible Gambling Policy, each of which governs additional aspects of your relationship with q5det.

q5det is an informational and gaming platform serving adult users. We take data privacy seriously and aim to apply data-handling practices that are fair, transparent and proportionate to the purpose for which data is collected. We do not facilitate direct financial transactions ourselves; however, where users are directed to Operator platforms, those Operators maintain their own separate privacy policies which govern their own data-processing activities.

By accessing or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should not access or use the Platform.

For the purposes of this Policy, the following definitions shall apply:

q5det collects only the personal data that is necessary for the purposes described in this Policy. The categories of data we may collect include the following:

We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data for the purpose of unique identification, except where strictly necessary for KYC liveness verification and only in accordance with applicable data protection law.

q5det collects personal data through the following means:

• Directly from you: When you register for an Account, complete the KYC verification process, make a deposit or withdrawal request, submit a support ticket, respond to a survey or otherwise interact with the Platform in a way that requires you to provide information.
• Automatically: When you visit or use the Platform, we automatically collect technical and usage data through cookies, web beacons, log files and similar tracking technologies. This includes your IP address, device identifiers, browser type and pages visited.
• From third-party service providers: We may receive personal data from identity verification providers, payment processors, fraud prevention services and analytics providers who assist us in operating the Platform. All such providers are contractually required to handle your data securely and in accordance with applicable data protection law.
• From publicly available sources: In limited circumstances, and only where relevant to fraud prevention or AML obligations, we may supplement your account information with data from publicly available sources such as sanctions lists or politically exposed person (PEP) registers.

q5det processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you as a registered User — including account management, KYC verification, deposit and withdrawal processing, and customer support.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements and the obligations of the Operator's license jurisdiction.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, functional and commercially viable Platform — including fraud prevention, security monitoring, Platform analytics and product improvement — provided those interests are not overridden by your data protection rights.
• Consent: Where we rely on consent as a legal basis — for example, for sending marketing communications or placing non-essential cookies — we will obtain your freely given, specific, informed and unambiguous consent before processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

q5det uses the personal data we collect for the following purposes:

• To create, manage and maintain your Account, and to authenticate your identity when you log in;
• To conduct KYC identity and age verification in compliance with the Operator's regulatory obligations;
• To process deposits, withdrawals and other financial transactions associated with your Account;
• To detect, prevent and investigate fraud, money laundering, cheating, bonus abuse and other prohibited conduct;
• To monitor and enforce compliance with our Terms & Conditions and Responsible Gambling Policy;
• To provide customer support and to respond to your queries, complaints and requests;
• To personalise your Platform experience, including tailoring promotions and game recommendations to your preferences where you have consented to such personalisation;
• To send transactional communications — including account notifications, security alerts and withdrawal confirmations — which are sent on the basis of contractual necessity and do not require separate consent;
• To send promotional and marketing communications where you have provided your explicit consent and have not subsequently withdrawn it;
• To monitor responsible gambling indicators and to apply intervention measures where we identify signs of problem gambling behaviour;
• To comply with applicable legal and regulatory requirements, including responding to lawful requests from government authorities, law enforcement agencies and regulatory bodies;
• To improve the Platform's functionality, performance and user experience through aggregate usage analytics and product testing.

q5det does not sell, rent or trade your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Service Providers: We engage third-party companies to provide services on our behalf, including identity verification, payment processing, fraud detection, customer support tooling, cloud hosting and analytics. These providers act as Data Processors under contractual data processing agreements and are prohibited from using your data for their own purposes.
• Operators: Where your account is linked to a licensed Operator's platform, certain account data may be shared with that Operator for the purpose of enabling your access to their services. The Operator's own privacy policy governs their use of that data.
• Legal and Regulatory Disclosure: We may disclose personal data to government authorities, law enforcement agencies, financial intelligence units, regulators or courts where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of users or comply with applicable law.
• AML and Sanctions Screening: We may share data with accredited AML compliance and sanctions screening providers to meet our obligations under applicable anti-money laundering regulations.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of q5det's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments. We will notify you of any such transfer where required by applicable law.

q5det operates as a globally accessible Platform. Your personal data may be transferred to, stored in or processed in countries outside of Pakistan, including countries in which data protection laws may differ from those applicable in your home jurisdiction.

Where we transfer personal data internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data at a standard equivalent to that required under the applicable data protection framework of the Operator's license jurisdiction. Safeguards may include:

• Standard contractual clauses approved under applicable data protection law;
• Binding corporate rules where transfers are within a group of companies;
• Transfers to countries that have been determined to provide an adequate level of data protection by the relevant regulatory authority.

By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where such transfers are necessary for the operation of the Platform and the provision of the Services.

q5det retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention principles apply:

• Active Account Data: Personal data associated with an active Account is retained for the duration of the account relationship and for a defined period after account closure, to allow for the resolution of any outstanding disputes, refund claims or regulatory inquiries.
• KYC and Identity Data: Identity and age verification documents are retained for the period required by the Operator's license jurisdiction, typically a minimum of five (5) years after account closure, to comply with AML record-keeping obligations.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years to meet AML and financial reporting requirements.
• Support Communications: Customer support correspondence is retained for a period sufficient to resolve the relevant matter and for quality assurance purposes, typically not exceeding three (3) years.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for as long as we send you such communications and for a reasonable period thereafter as evidence of consent.
• Anonymised Analytics Data: Usage data that has been fully anonymised may be retained indefinitely for statistical and product improvement purposes, as it no longer constitutes personal data once anonymised.

When personal data is no longer required for the purposes described above, we will securely delete or anonymise it in accordance with our internal data retention procedures.

q5det uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate and improve the Platform. Cookies are small text files placed on your device when you visit a website. They allow us to recognise your browser, remember your preferences and measure how the Platform is used.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They include session cookies that keep you logged in during your visit. These cookies cannot be disabled without impacting core Platform functionality and do not require your consent.
• Functional Cookies: These cookies remember your preferences — such as language settings, display options and responsible gambling tool configurations — to provide a more personalised experience. They are set only with your consent.
• Analytical / Performance Cookies: We use analytics tools to collect aggregated, anonymised information about how users interact with the Platform — such as pages visited, time spent and navigation patterns. This data helps us identify and fix issues and improve the Platform experience. These cookies require your consent.
• Marketing Cookies: Where applicable, marketing cookies help us deliver relevant promotional content and measure the effectiveness of campaigns. These cookies require explicit consent and are only placed where you have opted in.

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the Platform. Instructions for managing cookies vary by browser; please refer to your browser's help documentation for guidance.

Subject to applicable data protection law and certain limited exceptions, you have the following rights in relation to your personal data held by q5det:

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain account information directly through your Account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. This right is subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, pending verification.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as a legal basis, and where you believe your rights and freedoms override those interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights above, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable data protection law. We may ask you to verify your identity before processing certain requests to prevent unauthorised access to another person's data.

q5det is strictly an adults-only Platform. Access to and use of the Platform is prohibited for any person under the age of eighteen (18), or the higher minimum age required by the applicable Operator's license jurisdiction. We do not knowingly collect personal data from minors.

Age verification is carried out as part of the KYC process. If we become aware that we have inadvertently collected personal data from a person under the applicable minimum age, we will take immediate steps to delete that data and close the associated Account. We will also cancel any pending or completed transactions associated with such an Account.

If you are a parent or guardian and you believe that a person under your care has submitted personal data to q5det without your knowledge, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

We also encourage parents and guardians to make use of parental control software and internet filtering tools to prevent underage access to online gambling platforms. Information about such tools is widely available through child safety organisations.

q5det implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• Transmission of data between your browser and our servers is protected using TLS (Transport Layer Security) encryption via HTTPS;
• Passwords are stored in hashed form using industry-standard cryptographic algorithms — we do not store plaintext passwords;
• Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis, with role-based access controls;
• KYC documents and sensitive identity data are stored in encrypted data stores with strict access logging;
• We conduct regular security reviews, vulnerability assessments and penetration testing to identify and address potential weaknesses;
• Third-party service providers are assessed for data security practices before engagement and are bound by contractual data protection obligations.

Despite these measures, no data transmission over the internet or electronic storage system is entirely secure. While we take commercially reasonable steps to protect your personal data, we cannot guarantee absolute security. You are encouraged to use a strong, unique password for your Account and to enable two-factor authentication where available.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and relevant regulatory authorities in accordance with applicable data breach notification requirements.

The q5det Platform may contain references to, or provide access to, third-party platforms operated by licensed Operators. These third-party platforms are independent of q5det and maintain their own privacy policies and data-handling practices, which govern the processing of any personal data you provide to them directly.

q5det is not responsible for the privacy practices or content of third-party platforms. We recommend that you review the privacy policy of any third-party platform before submitting personal information to it. The inclusion of a reference to a third-party platform does not constitute an endorsement of that platform's privacy practices.

Similarly, references on this Platform to payment service providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are provided for contextual familiarity only. q5det is not a data-sharing partner of these providers, and users should refer to each provider's own privacy documentation for information about how that provider processes their data.

q5det reserves the right to amend, update or replace this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered Users by email or through an in-Platform notification.

Your continued use of the Platform following publication of a revised Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree to the revised Policy, you should stop using the Platform and may request closure of your Account by contacting our support team.

The most current version of this Privacy Policy is always the version published at https://q5det.cam/privacy-policy. We recommend that you review this Policy periodically to stay informed of how we handle your personal data.

If you have any questions, concerns or complaints regarding this Privacy Policy or our data-handling practices, or if you wish to exercise any of your data protection rights, please contact us using the details below. Our support team is available twenty-four (24) hours a day, seven (7) days a week.

For questions relating to responsible gambling, self-exclusion or account restriction, please also refer to our Responsible Gambling page for dedicated guidance and contact options.